Privacy Policy
Effective Date: March 1, 2025
Certified Clinic Solutions ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in accordance with Alberta's Personal Information Protection Act (PIPA, SA 2003, c P-6.5).
What Is Personal Information?
Personal information means information about an identifiable individual. It does not include contact information used to communicate with you in your business capacity (such as your business name, title, business address, or business phone number).
Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and clinic or organization name when you contact us or request a service quote.
- Details about your dental equipment, service history, and service requests.
- Technical data such as IP address, browser type, and pages visited, collected automatically through our website.
Why We Collect It
We collect personal information only for reasonable purposes, including:
- Responding to your inquiries and providing requested services.
- Scheduling and completing equipment repair, maintenance, or sterilization services.
- Sending service reminders, quotes, and invoices.
- Improving our website and service offerings.
- Complying with applicable laws and regulations.
We will not use your personal information for any purpose other than those identified above without your consent.
Consent
By providing your personal information to us, you consent to its collection, use, and disclosure as described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us at the address below. Withdrawing consent may affect our ability to provide services to you.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may share your information with:
- Third-party service providers (such as scheduling, billing, or email platforms) who assist us in operating our business, under confidentiality obligations.
- Government authorities or law enforcement where required by law.
Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we securely destroy or anonymize the information.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You may configure your browser to refuse cookies; however, some features of the website may not function properly as a result.
Safeguards
We protect personal information with security safeguards appropriate to the sensitivity of the information, including physical, organizational, and technological measures to prevent unauthorized access, collection, use, disclosure, or disposal.
Your Rights Under PIPA
As an Alberta resident, you have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal limitations).
To exercise these rights, please contact our Privacy Officer using the information below. We will respond within 45 days as required under PIPA.
Contact Our Privacy Officer
For questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us:
Certified Clinic Solutions
Alberta, Canada
Email: service@certifiedclinicsolutions.ca
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.